The eight questions below cover almost everything that reaches our inbox. If yours is not here, contact us — a real person answers, and a good question usually ends up added to this page.
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FAQ
Sizing, stones, shipping, returns and care — the questions we are asked most, answered in one place.
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Frequently asked questions
What sizes do Gemwag collars come in?
Four: S, M, L and XL. Size is chosen by neck circumference rather than by breed, and each size is adjustable within its own range. Measure at the base of the neck and leave two fingers of room.
Do they fit cats?
Yes. The smaller sizes are cut to suit cats as well as small dogs, and the range was designed around neck measurements rather than species.
Are the collars safe for everyday wear?
They are decorative accessories for supervised wear, not restraint gear. Attach a lead to a properly rated walking collar or harness, and remove the crystal collar for rough play, swimming and bedtime.
Where do you ship?
Within the United States only. Shipping is a flat $15, and free on orders of $99 and above.
How long does delivery take?
Each collar is made to order in small batches before it ships, so it is not an off-the-shelf item. Production and transit windows are being confirmed and will be published here before launch.
What is your returns policy?
Returns and exchanges are accepted within 30 days of delivery on unworn items in their original packaging. The full shipping and returns page sets out the steps.
Can I have a collar engraved or personalised?
Not currently. Personalised engraving is not available on the collection, so every piece arrives exactly as shown.
Do you make medical or behavioural claims for the stones?
No. Gemstone meanings on this site are symbolic and cultural. They are not medical, behavioural or veterinary claims, and they are not a substitute for care from your vet.
Still unsure?
Ask us before you order
A real person reads every message. Tell us your pet’s neck measurement and what you are shopping for, and we will tell you which size and stone we would pick.