These terms apply to orders placed on this website. By placing an order you accept them. They are written to be read rather than to be impressive, and the sections below are the ones that actually come up.
Orders and pricing
Prices are shown in US dollars and include the item only; shipping is added at checkout. We may correct an obvious pricing error before an order ships, and if we do, we will contact you first and refund in full if you would rather cancel.
An automated order confirmation is not our acceptance of the order. Acceptance happens when the piece is dispatched.
Shipping
We ship within the United States only. Rates, thresholds and the current production window are set out on the shipping and returns page, which forms part of these terms.
Returns and exchanges
Returns and exchanges are accepted within 30 days of delivery on unworn items in original packaging. The steps are on the same shipping and returns page.
Handmade variation
Every collar is set by hand with natural stones. Colour, tone and slight differences in the setting vary between pieces, and the same is true of how a stone looks on a given screen. This variation is a property of the product, not a fault.
Your pet’s safety
Collars are decorative accessories for supervised wear and are not restraint equipment. Fit, supervision and hardware checks are the buyer’s responsibility in use. Read the product safety page before the first wear.
Intellectual property
The Gemwag name, the text on this site and the photography are ours. You are welcome to link to any page; please do not republish the copy or images as your own.
Liability and governing law
These clauses are the ones that need a lawyer rather than a copywriter, so they are being drafted properly rather than improvised here.
Legal review before launch
- Limitation of liability wording, and what it does not exclude
- Governing law and jurisdiction
- Warranty position, including any statutory rights that cannot be excluded
- Dispute resolution approach