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Policies

Product Safety

Gemwag collars are decorative accessories for supervised wear, not restraint gear. Check the band and beads before each wear, and use a rated collar or harness for lead attachment.

The short version

  • Decorative accessory, not restraint gear.
  • Supervised wear only.
  • Check the band, the beads and the fastener before each wear.
  • Remove for rough play, swimming and bedtime.

Decorative, not load-bearing

A crystal collar is jewellery for a pet. It is not designed, tested or rated to take the load of a lead, and it should never be used to tie an animal out. Walking a dog always means a properly rated collar or harness, with the crystal piece worn alongside or left at home.

Before each wear

  • Fit: two fingers of room at the base of the neck, no more.
  • Beads: press each one lightly and check that none moves in its setting.
  • Band: look for fraying, stretching or a softened edge.
  • Fastener: confirm it closes fully and stays closed when you tug gently.

During wear

Remove the collar for rough play, swimming, bathing and bedtime, and when the pet is home alone. A collar is a snag risk on furniture, crates and fencing, and a decorative one more so than a plain webbing collar.

Cats

Cats should wear a breakaway collar as their everyday collar, and this design is not a breakaway. If your cat wears a Gemwag piece, treat it as a supervised, occasion-only accessory — photographed, then swapped back to the breakaway. Never leave a cat unattended in a collar that cannot release under load.

Small dogs and puppies

Match the piece to the animal. A collar sized for a large dog is heavy on a small one, and a puppy will outgrow a measurement within weeks. Re-measure every season and after any change in coat.

Care

Wipe with a soft dry cloth after wear. Avoid soaking the band, and keep perfume, sunscreen and household cleaners away from the stones and setting. Store flat rather than hanging, so the band does not take a permanent curve.

Materials, testing and Prop 65

We do not publish material specifications until they are measured on production pieces rather than inferred from samples. Until then, the following stays open.

To confirm before launch

  • Band material and hardware metal, with any load rating
  • Stone setting method and fixative used
  • Nickel release / lead and cadmium test reports
  • California Prop 65 statement, based on those reports
  • Care instructions confirmed against the final materials

Still unsure?

Ask us before you order

A real person reads every message. Tell us your pet’s neck measurement and what you are shopping for, and we will tell you which size and stone we would pick.