The short version
- We ship within the United States only.
- Flat $15 shipping; free on orders of $99 and above.
- Every collar is made to order in small batches.
- Returns and exchanges within 30 days of delivery, unworn, in original packaging.
Shipping rates
| Order total | Shipping |
|---|---|
| Under $99 | $15 flat rate |
| $99 and above | Free |
Rates are in US dollars and are shown at checkout before payment is taken.
Where we ship
Within the United States only. We do not currently ship internationally, and we cannot forward orders to a third-party shipping address outside the US.
Production and delivery time
Every collar is made to order in small batches rather than pulled from a shelf, so an order does not leave the workshop the same hour it is placed. We would rather publish an accurate window than a flattering one, so the exact figures go here as soon as they are confirmed.
To confirm before launch
- Production lead time (working days from order to dispatch)
- Carrier and service level used for US deliveries
- Typical transit window after dispatch
- Whether tracking is included on every order
Returns and exchanges
Returns and exchanges are accepted within 30 days of delivery, provided the item is unworn and returned in its original packaging. If you would prefer a different size or stone, say so in your message and we will treat it as an exchange rather than a return.
How to start a return
Email [email protected] with your order number and what you would like — refund or exchange. We will reply with the next step. Please do not send an item back before you have spoken to us, so it does not arrive without a reference.
To confirm before launch
- Return address
- Who pays return shipping
- Refund processing time once the item is received
If something arrives damaged
Email us as soon as you can, with a photograph of the item and the packaging. Damage in transit is our problem to solve, not yours, and the sooner we see it the sooner we can replace the piece.
Questions
Anything unclear about an order that has not shipped yet? The FAQ covers sizing, stones and care, and contact reaches a person.